Frequently asked questions

Frequently Asked Client Questions

There are lots of great Recruiters in Australia. There are companies that specialise by sector or by function, there are large multi-site high street agencies, global players and single site niche businesses. So how do you pick which one is best for your business?

We believe the answer to that question becomes clear when you’ve found the right recruitment partner. Your reasons for choosing may sometimes be difficult to articulate, however, after speaking with each of your shortlisted recruitment partners, you will know who will represent your brand as you would.

Here are a number of frequently asked questions that may just help you decide to include us on that shortlist!

We employ numerous strategies when going out to market on behalf of our clients, including:

•Database search: Through our national and international presence, we have an extensive database (over 80,000 resumes) of qualified and capable candidates. This is maintained and improved upon by only adding quality candidates that have been personally screened by Certus's consultants. Candidates who have not been screened are not on Certus’s database.

•Social Media: There is great emphasis on utilising our presence on such sites as LinkedIn.

•Networking/Referrals: Unlike traditional contingency recruitment companies, Certus employs a ‘network and direct contact’ approach to source quality candidates that are not available or active in the general market.

•Advertising: Certus advertise across a range of websites from job boards to Linkedin. Unless requested, our ads are not client branded and are written so as not to identify the client to the reader.

•Direct Approach (ie targeting passive candidates rather than waiting for applications): this has proven highly successful with over 75% of our placed candidates in the last 2 years sourced in this manner.

Certus Recruitment Australia operate across most market sectors placing candidates within professional sales, marketing, technical and HR positions. Due to the nature of the work we do, a large proportion of our clients operate within Technology or have significant Technology departments that we support. But we are not limited in any way and our real strength is in understanding the functions that we recruit and how to source great Talent across the APAC region.

We have successfully worked with companies in sectors including:

  • Software & SaaS (Software as a Service)

  • Data and Analytics

  • Financial Services

  • Energy

  • Higher Education

  • Government and Public Sector

  • Internet & Ecommerce

Essentially, we can work with any business within technology so even if your sector is not listed above, do get in touch as we will be able to support you.

Yes. We are proud of the quality of our work and the results we have delivered for our clients. We are happy to provide you with as many references as you require, or, you can read some of our many reviews here.

Certus Recruitment Australia recruit across the AsiaPacific region. Whilst our offices are based in Melbourne our technology enables us to service clients across Australia and the APAC region. The Certus Recruitment Group is a global provider of specialist recruitment solutions. Through our network of offices and consultants we can support your recruitment requirement anywhere in the world. Regardless of where you are looking for support contact us to discuss how we can help support your business.

This is about getting the right balance between being able to thoroughly assess the candidate and giving the candidate enough time to assess you as an employer. The most important consideration is how quickly you can move through those stages. For most role levels up to (but not including) Senior Leadership, the process should move from receipt of CV to offer within 2 weeks. Further considerations:

  • The best processes are fully planned from the outset, with an agreed number of candidates shortlisted and set dates confirmed in advance for all interview stages.

  • Ideally, a two stage process should be sufficient when working with a recruitment partner - three at most. If you require mutiple personnel to meet with candidates try to schedule sessions where the candidate is met with 2 or three people in a row, or together. This was you can still limit the number of times the candidate needs to attend.

  • Ensure prompt feedback (same day as the interview) and never keep a candidate waiting more than 48 hours after final interview for a final decision. If you have multiple candidates to interview at final stage (and we would suggest you should not ever have more than three) try to ensure they are scheduled within a 24-36 hour period, otherwise it is proven they will not be judged equally (with last candidate in having significant advantage!)

  • Do not ask the candidate to prepare significant presentations or role plays for the first stage. Candidates respond better and generally prepare higher quality work once they have fully committed to the role. This generally happens after they have met their future manager/leader and understand the company vision and mission.

  • When you are working with a recruitment partner avoid repeating the steps they've already completed. Your recruitment parter should have assessed that the basic competencies are met and that there is real interest from the candidate. Therefore, conductng a further screening interview will only frustrate the candidate.

  • The interviewer should be at the same level as the candidate, ideally above. Having a senior professional interviewed by a junior HR team member or junior member of the team sends the wrong message to the candidate and will likely promote a negative feeling.

  • Don't wait for the perfect candidate - they don't exist. If you find a candidate that meets the majority of your requirements who demonstrates a real desire to work for your business and is able to evidence their position do not 'keep them warm' whilst waiting for a better candidate. You will end up with neither!

At Certus Recruitment we are highly experienced in planning recruitment projects based on your particular need and requirement. Once we understand who you need to involve and why, we will be able to create and manage a recruitment project plan that works. In most cases, we can take your project from initial discussion to offer within 2 - 3 weeks! Contact us now and we'll do this for you.

This depends on many factors including; the role, your budget, location, availability of talent and urgency. We can walk you through the decision making process and help you determine the best plan for your business.

Quickly! Our proactive approach to the recruitment process and ability to reallocate resources means that we can normally deliver a shortlist within a matter of days. Any delay in the recruitment process is usually as a result of delays at the client end due to diary issues or indecision. As part of our initial discussion we work with you to plan the project effectively, dealing with any challenges at the outset, helping reduce the likelihood of problems and delays.

How you are charged for our services depends on the type of service you require and the level of support you require. Our recruitment services (contingency and retained) are usually charged at a fixed % of remuneration or can be agreed on a fixed fee basis. The exact level is dependant on many factors including the type of guarantee required, payment terms and other factors. Additional services are charged on a project basis depending on the resource required to deliver.

Contact us to explain your current situation and we’d be happy to give you an indicative fee level for you to consider. Alternatively, upload details of your vacancy and we’ll contact you to discuss how we would manage your project and all associated costs.

We are incredibly confident that we will be able to deliver a shortlist of candidates who meet your requirements and go on to be successful for your business. However, we’re realists and even the best can’t get it perfect every time. That’s why we typically offer clients a 100% guarantee whereby if a placed candidate leaves your business during the agreed guarantee period we will provide a replacement candidate at no further cost to your business (where the replacement is at a similar level of experience). The exact details of the length of guarantee period and other factors will be negotiated once we understand exactly what you’re looking for.

How can we offer such a guarantee? Because we closely monitor our success rate and over the last year 100% of candidates we placed successfully completed their guarantee period.

If you have any further questions or would like to find out more about how we can help your business grow, we'd love to hear from you. Just pick your preferrd way of contacting us and we look forward to speaking with you soon.

  • Pick up the phone and give us a call on (03) 8644 6891.

  • Click here and you can send us details of your business and your current vacancies

  • Send us an email to: