Melbourne CBD
$32-36ph
Our enterprise-level client is a recognised name within the Utility sector. Due to growth throughout Australia, they are currently looking for a Customer Service Advisor to help on a number of busy projects, supporting external clients.
As a Customer Service Advisor, your duties will include:
- Taking calls from external customers and responding to enquiries via email
- Administration duties logging information into a ServiceNow system
- Administering Systems - adding new users and customers into the system with correct and up to date information
- Focus on delivering timely and effective responses to customer requests
- Monitor incidents and identify process improvements
- Internal communication with Senior Managers, assisting where needed on various projects
- Previous customer service experience within an office environment, dealing with customers over the phone
- Excellent communication skills
- Stakeholder management
- Attention to detail
- Great problem-solving skills
- Previous administration skills
Certus is an established and experienced specialist Recruitment Group, providing sales, marketing, graduate and IT recruitment services to the business community throughout the UK and Australia.
Follow us on LinkedIn and Facebook at Certus Recruitment Group.