Customer Service Advisor ,

Customer Service Advisor
Melbourne CBD
$32-36ph

Our enterprise-level client is a recognised name within the Utility sector. Due to growth throughout Australia, they are currently looking for a Customer Service Advisor to help on a number of busy projects, supporting external clients.

As a Customer Service Advisor, your duties will include:

Taking calls from external customers and responding to enquiries via email
Administration duties logging information into a ServiceNow system
Administering Systems - adding new users and customers into the system with correct and up to date information
Focus on delivering timely and effective responses to customer requests
Monitor incidents and identify process improvements
Internal communication with Senior Managers, assisting where needed on various projects

To be successful in this role, you will demonstrate the following skills and experience:

Previous customer service experience within an office environment, dealing with customers over the phone
Excellent communication skills
Stakeholder management
Attention to detail
Great problem-solving skills
Previous administration skills

The successful Customer Service & IT Support Advisor can expect $32-36ph

Certus is an established and experienced specialist Recruitment Group, providing sales, marketing, graduate and IT recruitment services to the business community throughout the UK and Australia.

Follow us on LinkedIn and Facebook at Certus Recruitment Group.