Customer Success Executive
Melbourne
65k + Super + Bonus + Executive Benefits

Our client is a cloud-based company, supplying large organisations that make, manage or move good products. Through offering real-time purchasing and supplier management, stock control, production, sales and customer management functionality, they enable businesses to make smarter decisions for growth, efficiency and profitability. With integrations with the likes of Xero, QBO, Salesforce, Amazon, Shopify and other leading SaaS ecosystem platforms, they are well placed for success. They currently have an immediate opening for a Melbourne based Customer Success Executive.

As a Melbourne based Customer Success Executive, you will:

Manage customer expectations
Provide phone and email support
Project manage integrations
Implement new accounts
Train users
Deliver user support

To be successful in this role, you will possess the following skills, traits and experience:

2 years consulting, account management or customer success experience
Software / SaaS implementation
Customer success platforms (Totango etc.)
Accounting systems (Quickbooks, Xero etc.), preferred
Business software applications (Slack, Trello, Google etc.)
A well presented, charismatic and passionate demeanour
A team player mentality
Ownership
Strong command of English
Well organised
Technically savvy

The successful Customer Success Executive can expect a starting base salary circa 65k, plus Super, bonuses, generous benefits and an excellent working environment.

Certus Recruitment Australia is a specialist provider of sales, marketing and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout Australia, the UK, Europe and North America.