Customer Success Manager
130-150k Base, 180-200k OTE + Super + Benefits
Our client, a Pre-IPO juggernaut, is one of the fastest-growing SaaS businesses globally and is experiencing RAPID GROWTH and SUCCESS, here in APAC. Through advanced technology, they help organisations gather immediate insights into their online presence and provide a real-time data platform that enhances user experience. To meet demand and to expand their dynamic sales environment, they are currently hiring a Customer Success Manager in Melbourne.
As a Customer Success Manager, you will:
Be passionate about customer experience
Lead a growing team of Customer Success Managers and Integration Engineers with a rapidly expanding account base
Strive to be a value-adding partner in all targeted accounts
Act as a hands-on manager capable of developing a team as the function grows
Maintain this ethos in your team, driving service and new revenue opportunities
Maintain and increase renewal rates
Deduce account churn
Drive value through flawless Customer Experience
Customer Success Manager applications are invited from candidates with the following experience and traits:
5 years in the Customer Success field with 1+2 years experience in a leadership position
Outstanding interpersonal skills with a demonstrated ability to work in a cross-functional team environment
Strong business acumen
Superb knowledge of the principles of Customer Success
Strong organisational & time-management skills
Solid stakeholder management skills with the ability to influence at all levels
A passion for team development
The successful Customer Success Manager can expect a starting base salary circa 130-150k, with a first-year achievable OTE of 180-200k plus additional, generous and executive benefits, a flexible working environment and numerous incentives.
Certus Recruitment Australia is a specialist provider of sales, marketing and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout Australia, the UK, Europe and North America.