Customer Success Manager
Melbourne
$125-170k + Excellent Benefits

As a leader in open-source developer tools, our client’s platform enables developers to build and opens accessibility to cloud computing. To maintain their high service levels, this exciting organisation has an immediate opening or a Customer Success Manager to be based in Melbourne.

As a Customer Success Manager, you will:

Provide exceptional experiences to enterprise customers
Manage everything post-sales
Deliver detailed onboarding
Set and measure account success
Resolve issues and escalate if required
Manage renewals and identify expansion opportunities

To be successful in this role, you will possess the following skills & traits:

3+ years’ customer success experience
High growth SaaS company experience
Enterprise account experience
Junior to C-Suite relationships
Account management
First-class communication
Development skills
CI/CD, DNS and cloud computing

The successful Customer Success Manager can expect:

A starting base salary of 150-200k
Stock options
Excellent benefits
Remote working
Generous gear credit

Certus Recruitment Australia is a specialist provider of sales, marketing and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout Australia, the UK, Europe and North America.