Customer Support Engineer
Melbourne
$150-200k + Excellent Benefits

As a leader in open-source developer tools, our client’s platform enables developers to build and opens accessibility to cloud computing. To meet demand, this exciting organisation has an immediate opening or a Senior Customer Support Engineer to be based in Melbourne.

As a Senior Customer Support Engineer, you will:

Resolve customer concerns
Create and improve internal tooling, documentation and policies
Engineer solutions to help customers get the most out of the platform
Provide advice and assistance internally and externally
Identify and complete engineering work
Assist customer success

To be successful in this role, you will possess the following skills & traits:

3+ years’ experience in a highly technical support role
Understand modern web architecture
React and next.js
Cloud technologies
Problem solving / engineering
Incident management
On-call availability
Backend runtime environments – node.JS
CDNs
CI/CD
DNS

The successful Senior Customer Support Engineer can expect:

A starting base salary of 150-200k
Stock options
Excellent benefits
Remote working
Generous gear credit

Certus Recruitment Australia is a specialist provider of sales, marketing and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout Australia, the UK, Europe and North America.