End User Support Analyst
Melbourne CBD
5 Month Contract (Potential to Extend)
$30+ per hour

Our enterprise level client, a recognised name, is experiencing growth throughout Australia. Due to significant technical changes, they have a 5-month contract position for an End User Support Analyst, with has the potential to extend.

As an End User Support Analyst, your duties will include:

Providing level 1-2 support for new starters and internal stakeholders
Recording incident requests from inception to resolution within a ServiceNow Environment
Conducting incident investigations and analysis, Including troubleshooting when possible
Information sharing and documenting identified issues, known errors and procedures
Working as part of a high-volume desktop support team
Providing remote support
Performing IT Installations and management

Desired Experience:

1+ years installing, maintaining and servicing computer related products
ServiceNow
SCCM, Active Directory and O365 knowledge
Enterprise IT environments
Experience in IT Support relating to hardware, software, network and mobile device
Onboarding new starters by setting up their hardware/user accounts and from there providing continual support for colleagues

Certus Recruitment Australia is a specialist provider of sales, marketing and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout Australia, the UK, Europe and North America.