Services Account Manager
$150-160K Base + Super + Bonus + Benefits
Melbourne

Our client is a fast-growing, global financial technology company specialising in Alternative Investments, banking and capital markets. Due to their phenomenal growth throughout APAC, they are seeking an experienced Services Account Manager for an immediate start in Melbourne

As a Services Account Manager, you will:

Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution
Establish a formal governance model with customers
Conduct periodic stakeholder meetings and quarterly business reviews
Conduct organizational reviews to identify strengths and weaknesses
Check in with clients on a regular basis to assess satisfaction and propose new solutions for their organization
Develop a continuous product education and awareness program
Set and track customer satisfaction KPIs
Troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated
Ensure project, departmental milestones and goals are met
Create and implement account plans for all strategic accounts with short and long-term objectives along with a clearly defined action plan for achievement
Assess, clarify, and validate customer requirements, needs, and goals on a consistent basis
Travel to customer locations as needed

To be successful in this role, you will possess the following skills and traits:

Bachelor’s Degree and/or equivalent work experience
5+ years of extensive experience in application services (professional services, account management, project management, customer service, etc.)
Experience in the Information Technology, Software-as-a-Service, Computer Security, Desktop & Mobile computing field
Prior experience in account management, sales or marketing preferred
Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
Proven ability to manage multiple priorities
Superior verbal, written and interpersonal communication skills
Ability to present to and speak with senior level executives
Strong critical thinking, analytic, and problem-solving abilities
Strong organizational and project management skills
Ability to facilitate and lead cross-functional teams
Outstanding organizational skills
Strong accountability
Fast learner that can hit the ground running
An outside of the box thinker with proven experience developing creative solutions
Leadership skills with an empathetic approach
High energy level and a “can do” attitude
Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web-based applications
Willingness to travel periodically based on customer and business need

The Successful Services Account Manager can expect:

150-160k Base salary
Performance based bonus
Super
Generous benefits

Certus Recruitment Australia is a specialist provider of sales, marketing and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout Asia Pacific, the UK, Europe and North America.