Support Engineer
Melbourne CBD
90-100k + Excellent Benefits

As a fast-growing financial services company and leader in their field, our client has an established and ever-growing portfolio of commercial and consumer financing. To maintain their enviable position, they have an exciting and immediate opening based in Melbourne for an experienced Support Engineer.

As a Support Engineer, you will:

Provide exceptional customer experience for end users, assisting them with Level 1 and 2 technical incidents or requests
Identify root causes, investigate incidents and reoccurring issues
Interact and educate users to reduce the number of customer-generated incidents
Monitor application and infrastructure performance
Document solutions and troubleshooting guides
Find ways to maximise efficiency and effectiveness of productivity tools such as Exchange, O365, Mimecast and SharePoint etc.
Deliver remote access maintenance
Deliver occasional after-hours emergency support

To be successful in this role, you will possess the following skills and traits:

4+ years within an enterprise organisation handling L1/L2 technical incidents
Software deployment
Workstation patching
CMDB
A positive and eager outlook
Customer service orientated

The successful candidate can expect a salary circa of 90-100k including Super, plus additional and generous benefits.

Certus Recruitment Australia is a specialist provider of sales, marketing and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout the UK, Europe and Australia.