Our Managed Service Solution provides a total recruitment solution to companies looking to gain the most from their recruitment partner. In a Managed Service agreement Certus Recruitment assumes complete responsibility for the recruitment function within your business, including everything from candidate attraction through to onboarding.
A pre-defined set of service levels and responsibilities govern the agreement, ensuring a maximum and measurable return on investment.
A Managed Service can apply to a company’s entire recruitment function, or can also be used to manage a specific project, such as the relocation of an office or the establishing of a new office or function. It can also be used alongside an existing internal function to support a different geography. i.e. where a US based business is building a European or APAC team.
Key aspects of a managed service agreement include:
General and Implementation
A named Account Director overseeing the project, determining key metrics and service levels as agreed with you, our Client.
A named Account Manager managing the day to day delivery of the project, directing the sourcing strategy and being the key point of contact throughout the project
The Account Director and Account Manager will provide a full plan for the duration of the project
Project Induction – the delivery team including Account Director,
Account Manager and resourcing team members (if required) to conduct meetings with all relevant stakeholders, understand business structure, values culture etc.
Full reporting as agreed throughout the project
Managing the advertising and candidate resourcing strategy
Creation of a candidate targeting strategy to approach passive candidates – by ensuring a mix of active and passive candidates we can be sure to achieve a genuine best available shortlist
Conducting all telescreens and interviews in line with agreed candidate interview process
Recording of all screening and interview activity
All candidates remain the property of the Managed Service Client
For more senior or strategic positions, we can establish and manage dedicated search and selection exercises as required to deliver desired outcomes
Video Interview Suite
Access to our video interview suite which includes:
One touch video interview capability without need for set up or login detail
One way candidate interview capability (Solo Video Interview)
Capability to record and share interviews
The Certus Graduate team will conduct an assessment of existing recruitment marketing collateral, including written documentation, company website careers sections and social media
Following approval, the team will look to improve and/or create necessary collateral
The Certus team will create or liaise with suitable in house staff to create a social media strategy to support recruitment
Managing all candidate interaction and ensuring a consistent candidate experience throughout the candidate journey
Ensuring feedback given promptly and to agreed standards, in a positive and constructive manner
Managing the interview process, scheduling of interviews and taking and recording of feedback from all parties
Proactively dealing with any issues that arise during the process
Evidencing and Checking
Conducting of ‘in process’ reference checking between first and final stages, targeting most recent employers and using an agreed reference template
Conducting background suitability checks including social media sweep and CV matching – ensuring detail is consistent (e.g job dates and places of work on LinkedIn compared to CV)
Extension of your team
In addition to conducting the initial briefing and assessment, the Account Manager and members of the delivery team will be available to work on-site, as necessary, throughout the project
The Account Manager can also be available to participate in any or all interviews
Team members can, if preferred, use client company email addresses & titles
The Account manager is able to call upon further resources at any time during the project. Should they have any concerns about their ability to achieve a required service level they will be able to draw upon the resources of the rest of the business
As a prioritised client the successful delivery of every project to the required standard becomes an absolute priority for our business
On Boarding & Completion
The Account Manager will manage the entire on-boarding of each candidate, managing the ‘space’ between acceptance of offer and starting, ensuring document completion and maintaining regular contact and minimising the risk of failure to start.
Certus will create and manage an onboarding plan for each candidate, liaising with appropriate representatives within your business to ensure a smooth transition into the business.
Ultimately, the complexity and level of support provided within a managed service agreement can be determined based on you specific need and your current structure and capability internally.
We’d love to understand more about your business and how we can help you grow. Contact us to arrange next steps.